Cahoot summarizes Brooklinen’s return policy to help you understand your options when returning sheets, towels, or loungewear. Brooklinen offers a generous 365-day return window for most items.
Start a ReturnView Full PolicyBrooklinen offers 365-day returns for bedding and home goods. Start a free return for U.S. orders using their online return portal.
| Category | Details |
|---|---|
| Return Window | 365 days from purchase |
| Receipt/Proof of Purchase | No approval needed, start online |
| Return Shipping Responsibility | Free return shipping for U.S. orders |
| Restocking Fees | Original shipping not refunded |
| Refund Process Time | Refund to original payment method |
| Condition of Return | Items must be clean and undamaged |
| Exchanges | Exchanges handled via return and repurchase |
| Exceptions | Final sale items not eligible |
| Special Conditions | Include return confirmation inside package |
| Return Instructions | Returns initiated through Loop portal |
| Additional Nuances | 7–10 business days after return processed |
You can return most items within 365 days.
Yes, for domestic U.S. returns.
Yes, but you must cover return shipping.
Use the Brooklinen online Return Portal.
Brooklinen accepts returns within 365 days of purchase for most products. Items must be clean, undamaged, and returned with original packaging if possible.
Refunds are issued to the original payment method within 7–10 business days after the returned item is received and processed.
Most Brooklinen items can be returned or exchanged within 365 days of purchase. To be eligible, the item must:
Please note that international orders are not eligible for prepaid return labels. International customers, including those in Canada, must arrange and pay for return shipping themselves.
To start a return or exchange request, locate your order number and contact our customer service team. The service team can handle all inquiries related to return instructions, refund status, and item-specific exceptions.
Clearly mark your return package and include a copy of the original order confirmation or shipping receipt. Returns sent without documentation may delay processing or reduce your refund amount.
Refunds can be issued to the original payment method or as store credit, depending on your preference. All returns are subject to inspection and approval.
For most returns, a $9.95 return fee is deducted from your refund. This fee covers handling, processing, and recycling of returned bedding and soft goods.
If your item was gifted or purchased during a special promotion, your refund will be processed as store credit unless otherwise specified.
If you’re a customer not in Canada or are located outside Brooklinen’s supported shipping network, you’ll need to coordinate your own return shipping. This includes providing a tracking number and proof of mailing.
Brooklinen is not responsible for lost international packages or delays caused by customs. If you’re located in Canada and I'd like to return an item, please refer to our international returns page or email our support team directly.
Thanks for shopping with us. If something didn’t work out, we’ll find a solution. At Brooklinen, your satisfaction is part of what makes your home feel like home.
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Phone: (646) 798-7447 (Sunday - Saturday 10a - 9p ET)
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