Cahoot summarizes Fashion Nova’s return policy to help you understand your options when returning clothing or accessories. Fashion Nova is known for trend-forward apparel and fast shipping at affordable prices.
Start a ReturnView Full PolicyFashion Nova accepts returns for store credit within 30 days. Final sale items and bodysuits are non-returnable. Start your return online.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Original shipping costs are non-refundable |
| Refund Process Time | Refunds issued as store credit only |
| Condition of Return | Items must be unworn, unwashed, and undamaged |
| Exchanges | Exchanges must be processed as new orders |
| Exceptions | Final sale items, swimwear, and undergarments are non-returnable |
| Special Conditions | Include return packing slip and order number |
| Return Instructions | Returns must be submitted through the Returns Portal |
| Additional Nuances | Unauthorized returns will not be accepted |
You have 30 days from the delivery date to initiate a return.
Fashion Nova offers store credit only for eligible returns.
No, original shipping charges are non-refundable.
Visit returns.fashionnova.com to start your return.
Fashion Nova allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At Fashion Nova, we want you to feel confident in every purchase. If your items didn’t work out, our return policy is designed to keep things simple, fair, and fast. Whether you’re returning a single item or a full package, we’re here to help guide you through the return process and issue your store credit as quickly as possible.
All returns are handled through the Fashion Nova Help Center. This guide will walk you through eligibility, timing, and how to properly return items you no longer want to keep.
Fashion Nova accepts returns for store credit only — we do not issue refunds to your original payment method (including PayPal). To be eligible for return, your item must:
We cannot accept returns on items marked as final sale, bodysuits, lingerie, beauty products, or items received after the 30-day return window.
To begin your return, go to the Fashion Nova Help Center and locate the “Start a Return” section. Click the link to open your order and select the items you want to return. You’ll receive a prepaid return label and tracking number via email once your request is confirmed.
Please ensure the items are securely packaged before shipping. You can use the original bag or box if it’s still in good condition.
You’re responsible for return shipping unless Fashion Nova made a mistake with your order. Most carriers accept Fashion Nova prepaid return labels. After we receive your return, please allow up to 5–7 business days for our team to process your package and issue your store credit via gift card or code.
The store credit will be emailed to you once the return is approved and processed. Please double-check your inbox (and spam folder) for messages from our support team.
As a reminder, Fashion Nova only offers store credit for eligible returns. We do not offer cash refunds or exchanges. Store credit can be used immediately on any new purchase and does not expire.
If your return is received outside the policy window or without the required details or form, it may result in rejection or delayed processing.
For full policy details, answers about your order, or help with submitting your return form, visit our official Help Center. You can also view your return options, access your gift card, and get in touch with the support team.
Customer Service: [email protected]
Return Portal: https://returns.fashionnova.com/
Contact Us: Help Center