Cahoot summarizes Herman Miller’s return policy to help you understand your options when returning chairs and office furniture. Herman Miller is known for its Aeron chair and modern design.
Start a ReturnView Full PolicyHerman Miller offers returns within 30 days for most chairs and furniture. Custom Aeron chairs and opened items may not be eligible. Start your return online.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer pays return shipping unless item is damaged |
| Restocking Fees | Shipping fees are non-refundable |
| Refund Process Time | Refunds issued after inspection of returned item |
| Condition of Return | Product must be in original condition |
| Exchanges | No direct exchanges |
| Exceptions | Assembled or custom orders may not be returnable |
| Special Conditions | Use original packaging if possible |
| Return Instructions | Start online via Herman Miller’s return portal |
| Additional Nuances | Contact support for large item returns |
30 days from delivery.
Generally no, unless defective.
Use the Herman Miller returns portal.
No, shipping charges are not refunded.
Herman Miller allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
If your Herman Miller chair has just arrived and something feels off, whether it’s the wrong size, delivered faulty, or just feels a little tight, don’t worry, our customer care team is here to help you understand your options for returns, refunds, repairs, and even replacement parts if needed.
Yes. Most products purchased from HermanMiller.com are eligible for return within 30 days of delivery. To qualify, items must be in like-new condition and returned in their original packaging. This includes iconic items like the Aeron Chair, Embody Chair, and Eames Lounge Chair.
Please note, customized furniture, special-order items, and products marked “Final Sale” may not be eligible under the Herman Miller return policy.
To start a return, go to the Herman Miller Returns Portal. You’ll need your order number and email address. Once your request is submitted, Herman Miller will send you a prepaid return shipping label and instructions on how to return your item properly.
Be sure to attach the return label securely and package your item as it arrived. Returns without proper packaging may be rejected.
Yes, return shipping is free for most orders placed directly through HermanMiller.com. Your return label is emailed after your return request is approved. The return shipping label covers standard shipping only, expedited services are not reimbursed.
Once your returned item is received and inspected, Herman Miller will issue a refund to your original payment method within 5 to 7 business days. Depending on your bank or credit card provider, the refund may take a few additional days to appear.
If you received the item as a gift, you may receive store credit instead of a direct refund.
The Herman Miller return policy does not currently allow for direct exchanges. To swap out an item, for example, to exchange your Herman Miller chair for a different model or color, you’ll need to return the original and place a new order.
Email: [email protected]
Phone: 888 443 4357